Effective Date: August 20, 2026 Last Updated: August 20, 2026
These Terms of Service ("Terms") govern access to and use of Invictus CRM, including the website, software, applications, features, integrations, and related services (collectively, the "Platform").
The Platform is operated by Team Invictus Services Inc. ("Invictus", "we", "us", or "our).
By creating an account, starting a trial, subscribing to the Platform, or otherwise accessing or using the Platform, you ("Subscriber", "you", or "your") agree to these Terms.
If you are using the Platform on behalf of an insurance agency, MGA, brokerage, corporation, partnership, or other organization (the "Agency"), you represent that you have authority to bind that organization to these Terms.
For purposes of these Terms:
Means the insurance agency, MGA, brokerage, business, or other organization that establishes a Platform account.
Means an individual authorized by the Agency to administer its Platform account, including managing users, permissions, subscriptions, and Agency Data.
Means an insurance advisor, agent, employee, contractor, representative, or other authorized individual using the Platform under an Agency account.
Means information, records, documents, notes, files, client information, lead information, policy information, signatures, and other content submitted, uploaded, entered, or otherwise provided to the Platform by or on behalf of an Agency or its authorized users.
Means information necessary to establish and administer an account, including names, email addresses, account credentials, Agency information, subscription information, and related administrative information.
Means the paid or trial subscription under which an Agency is authorized to use the Platform.
Means the Agency or other entity that enters into these Terms.
Means an individual authorized by a Subscriber to access the Platform.
By creating an account or using the Platform, you agree to these Terms.
If you do not agree to these Terms, you must not access or use the Platform.
If you are accepting these Terms on behalf of an Agency, you represent and warrant that you have authority to do so.
The Platform is intended primarily for use by insurance agencies, MGAs, advisors, brokers, and related businesses.
An Agency may permit its authorized Advisors and other personnel to use the Platform subject to these Terms.
The Agency is responsible for:
Users must not share login credentials with other individuals.
Each individual should use their own account where individual user accounts are provided.
As between Invictus and the Agency, the Agency retains its rights and interests in Agency Data.
Invictus does not acquire ownership of Agency Data merely because the Agency stores or processes that information through the Platform.
The Agency grants Invictus a limited, non-exclusive, worldwide license to host, store, reproduce, transmit, process, display, and otherwise use Agency Data solely as reasonably necessary to:
This license does not transfer ownership of Agency Data to Invictus.
Invictus does not sell Agency Data.
Invictus does not rent Agency Data or use Agency Data for third-party advertising or marketing unrelated to providing the Platform.
Invictus is designed to logically separate Agency Data between customer accounts.
Invictus does not intentionally permit one Agency to access another Agency's Agency Data.
An Agency may not attempt to access another Agency's information or circumvent the Platform's access controls.
Invictus may generate and use aggregated or de-identified information concerning Platform usage, provided that such information is processed in a manner designed not to reasonably identify a particular Agency, User, or individual.
Such information may be used for:
Each party may receive confidential information belonging to the other party.
Confidential information includes non-public business, technical, financial, security, customer, and operational information.
Each party agrees to use reasonable measures to protect the other party's confidential information and not disclose it except as permitted by these Terms or required by law.
Confidential information does not include information that:
Invictus processes personal information in accordance with its Privacy Policy, which forms part of the contractual framework governing the Platform.
The Privacy Policy explains:
Where applicable, the parties may also enter into a separate Data Processing Agreement ("DPA") governing Agency Data processed through the Platform.
The Agency is responsible for determining and complying with laws and regulations applicable to its own business and use of the Platform.
This may include:
Invictus does not have a direct relationship with the Agency's insurance clients merely because their information is stored in the Platform.
The Agency remains responsible for its relationships with its clients.
The Agency is responsible for obtaining any consent, authorization, notice, or other legal basis required for the collection, use, disclosure, storage, or processing of information that the Agency places into the Platform.
The Agency is responsible for the accuracy, quality, legality, and completeness of Agency Data.
The Agency must not upload information to the Platform where doing so would violate applicable law, contractual obligations, or the rights of another person.
Users must keep their credentials confidential.
Where multi-factor authentication ("MFA") is available, Agencies are responsible for determining which Users must enable it and for implementing appropriate security practices.
Invictus may require MFA for certain accounts or administrative functions.
The Agency must promptly notify Invictus if it reasonably believes that:
The Agency is responsible for reasonable security practices on its own devices, networks, browsers, email systems, and User accounts.
The Agency Administrator controls User invitations and permissions within the Agency account.
Users may access Agency Data only to the extent authorized by the Agency.
The Agency is responsible for promptly disabling or removing Users who are no longer authorized.
Invictus personnel may have limited administrative access to Platform infrastructure where reasonably necessary to operate, secure, maintain, troubleshoot, or support the Platform, subject to applicable security and privacy controls.
New eligible Agencies may receive a 14-day free trial, unless otherwise stated at signup.
Certain features, usage limits, or functionality may be restricted during a trial.
An Agency may cancel during the trial without being charged for the trial.
Where billing information has been provided and the Agency does not cancel before the trial ends, the subscription may automatically convert to the applicable paid Subscription.
The applicable price and billing frequency will be disclosed before or during signup.
Paid subscriptions are charged according to the pricing displayed by Invictus at the time of purchase.
Where the applicable plan uses per-Advisor pricing, fees may automatically adjust based on the number of active Advisor accounts.
Additional seats may be prorated for the remainder of the applicable billing period.
The exact billing treatment will be presented through the Platform's billing interface.
Applicable sales, value-added, or similar taxes may be added to subscription charges where required by law.
Payments may be processed through third-party payment providers, including Stripe.
Invictus generally does not directly store complete payment-card information when payment processing is handled by the applicable payment provider.
Unless cancelled before the end of the applicable billing period, a paid Subscription automatically renews for the next billing period.
You authorize the applicable payment processor to charge the payment method associated with your account.
Invictus may change subscription pricing.
Where required by applicable law or where otherwise stated in your Subscription, Invictus will provide reasonable advance notice of material price increases.
Unless otherwise stated, a price change will apply beginning with the next applicable renewal period.
An Agency may cancel its Subscription through the applicable Platform billing controls or by contacting Invictus.
Unless otherwise required by law, cancellation becomes effective at the end of the current paid billing period.
Except where required by law or expressly stated by Invictus, cancellation does not create a right to a refund for unused time in a billing period.
If payment cannot be successfully processed, Invictus may:
Invictus will provide reasonable opportunity to resolve payment issues where appropriate.
You agree not to:
The Platform may provide electronic-signature functionality.
Invictus provides technical functionality for collecting, storing, and managing electronic signatures.
The Agency remains responsible for determining:
Invictus does not provide legal advice concerning the enforceability of a particular electronic signature or transaction.
The Platform may depend on third-party services and infrastructure providers, including cloud hosting, database, authentication, payment, email, analytics, security, and other service providers.
Examples may include:
Third-party services may have their own terms and privacy policies.
Invictus remains responsible for selecting and managing its service providers in accordance with its applicable contractual and privacy obligations, but cannot guarantee the uninterrupted operation of third-party infrastructure.
Invictus implements administrative, technical, and organizational measures designed to protect the Platform and Agency Data.
Depending on the applicable service architecture, these measures may include:
No internet-based service can be guaranteed to be completely secure.
Accordingly, Invictus does not represent or warrant that the Platform will be immune from every security vulnerability, cyberattack, unauthorized access, or data breach.
If Invictus determines that a security incident has affected Agency Data in a manner requiring notification under applicable law or contractual obligations, Invictus will provide notice in accordance with applicable legal requirements and the applicable DPA, where one is in effect.
The notice may include, to the extent reasonably available:
The Agency remains responsible for determining whether and how it must notify its own clients, regulators, insurers, MGAs, or other parties based on its own legal and contractual obligations.
Invictus may maintain backups of Platform data for operational, security, disaster-recovery, and business-continuity purposes.
Backups may persist for a limited period after Agency Data is deleted from active production systems.
The Agency should not treat Invictus as its sole archival or regulatory recordkeeping system unless expressly agreed in writing.
Following cancellation or termination, an Agency may request an export of its Agency Data, subject to reasonable technical limitations and applicable contractual terms.
Unless otherwise agreed, export requests should be made within 30 days following termination or cancellation.
Invictus may provide exports in formats reasonably supported by the Platform.
Following termination or expiration of the applicable retention period, Invictus may delete Agency Data from active production systems.
Deletion may be subject to:
The Agency remains responsible for maintaining copies of records that it is legally required to retain.
Invictus and its licensors retain all rights, title, and interest in:
Except for the limited right to use the Platform during an active Subscription, these Terms do not transfer ownership of Invictus intellectual property to the Subscriber.
If you provide suggestions, recommendations, or feedback regarding the Platform, Invictus may use that feedback without compensation, provided that doing so does not disclose your Confidential Information or Agency Data.
Invictus will use commercially reasonable efforts to maintain the Platform.
However, the Platform may occasionally be unavailable due to:
Invictus may modify, update, improve, or discontinue features from time to time.
Where reasonably practical, Invictus will provide notice of material changes that materially affect customer use.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
INVICTUS DOES NOT WARRANT THAT:
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded under applicable law.
Invictus CRM is software.
Invictus does not provide:
The Agency and its Advisors remain responsible for professional decisions and advice provided to their clients.
Invictus does not review or approve insurance recommendations, policy recommendations, client communications, or professional advice entered into or generated through the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INVICTUS AND ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, OR ANTICIPATED SAVINGS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INVICTUS'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
(A) THE FEES PAID BY THE AGENCY TO INVICTUS DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
(B) CAD $100.
The precise liability cap and its exceptions should be reviewed by your lawyer.
In particular, counsel should determine whether separate treatment is appropriate for:
To the maximum extent permitted by law, the Agency agrees to defend, indemnify, and hold harmless Invictus and its directors, officers, employees, and agents from third-party claims arising from:
The scope and procedure for indemnification should be reviewed by counsel.
Invictus may temporarily suspend an account where reasonably necessary to:
Where reasonably practical, Invictus will provide notice and an opportunity to resolve the issue.
Invictus may terminate an account or Subscription where:
Where reasonably practical, Invictus will provide advance notice of termination for breach and an opportunity to cure the breach.
Upon termination:
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
Any dispute-resolution mechanism or court jurisdiction provision should be finalized with legal counsel based on the Company's actual corporate structure and customer locations.
Before commencing formal legal proceedings, the parties should make reasonable efforts to resolve disputes through good-faith discussions.
Invictus may establish additional dispute-resolution procedures in a future version of these Terms, subject to applicable law.
Invictus may update these Terms from time to time.
For material changes, Invictus will provide reasonable notice through the Platform, email, or another appropriate method.
The updated Terms will identify their effective date.
Where applicable law requires affirmative acceptance of updated terms, Invictus will obtain such acceptance.
The Agency may not transfer or assign its rights or obligations under these Terms without Invictus's prior written consent, except where permitted by applicable law.
Invictus may assign these Terms in connection with:
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law.
These Terms, together with:
constitute the agreement between the parties concerning use of the Platform.
Failure to enforce a provision of these Terms does not constitute a waiver of the right to enforce that provision later.
Questions concerning these Terms should be directed to:
Team Invictus Services Inc. Invictus CRM
Website: invictuscrm.com
Legal/Terms Contact: support@invictuscrm.com
Privacy Contact: support@invictuscrm.com